By maximizing the benefits of technology; daily, weekly and monthly IT support tasks can be automated and scheduled to ensure all tasks are completed and reported consistently without fail. As the tasks run, valuable data is gathered to spot trends and patterns which can be used to plan system changes or enhancements. This reduces or eliminates any impact on the business.
Communication and consistency are the cornerstones of CTA Tech Location Service – Remote. Communication is the key to putting in the right preventive measure to prevent downtime and consistency creates reliability which results in predictable costs. How many times have you received a bill that you couldn’t understand or begin to determine if it was justified?
We keep you informed by providing regular communication and executive reports covering the overall health of your computer network and the results of our services. All communication and issues associated with your users and systems is tracked, reported and retained for analytical, historical and audit purposes.
Our goal is to serve as your technology partner with a focus on providing solutions and support that is right for your business.
Digital 360 Location Services – Remote
In addition to Essential Services, Location Services – Remote adds more advanced server and network support, advanced security measures for dealing with malicious threats, establishes baseline policies, asset tracking and changes, software rollout, upgrades, and overall health of the network.
This plan includes:
- Unlimited Remote Control Support
- Microsoft Application Support
- Virus and Malware Removal
- User Account Administration
- Online Case Management
- Server and Desktop Optimization and Management
- Advanced Event Log Monitoring
- Log File Maintenance